Return and Refund Policy

 

More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at [email protected] and we’ll make it right!

30-Day Replacement/Refund Policy:

We understand that sometimes things don’t go as expected. That’s why we offer a 30-day replacement/refund policy. If you’re unsatisfied with your purchase, please contact us at [email protected] within 30 days of receiving your order to request a replacement or refund.

Cancellation Policy

You have the right to cancel your order within 24 hours of placing it for a full refund. If you wish to cancel your order, please email us at [email protected] within this timeframe with your order number and the reason for cancellation. We will process your cancellation request and issue a refund promptly.

Please note that if your order has already been processed or shipped within the 24-hour cancellation period, it cannot be cancelled, and the refund policy outlined above will apply.

By placing an order with us, you agree to abide by the terms outlined in this cancellation policy. We reserve the right to modify or update this policy at any time without prior notice.

Acceptance of Terms

By placing an order with us, you agree to abide by the terms outlined in this policy.

No Returns, Only Replacements

At this time, we do not offer returns. However, we are happy to provide replacements for defective items. If your item is defective, you do not need to return the original item. We will resend you a replacement free of charge.

Exceptions for Major Problems

We understand that certain circumstances may warrant an exception. We will issue a full refund or replacement if the item you received:

  • Is significantly different from the description or preview shown to you.
  • Is damaged due to the fault of our factory or the carrier.
  • Is not what you ordered.

Other Cases

For cases not mentioned above, we will work with you to find the most suitable solution.

How to File a Claim

To file a claim, please email us at [email protected] and include the following information:

  • Order number
  • Video/photo of the defective product
  • For printing errors, include photographs of the error.
  • For print size or placement issues, include a measuring tool in the photographs.
  • If items are missing, provide an image of the package’s cover with the shipping label visible.
  • Full delivery address
  • Contact telephone number

Review Process

Our support team will review the information provided, and if your claim is eligible, we will resend the product to you at no additional cost. In rare cases where a replacement is not feasible, we will reimburse you the full cost of the eligible product, including shipping costs.

Thank you for choosing Trendzonecart. We appreciate your trust and look forward to resolving any issues to your satisfaction.

Please feel free to contact us if you need any assistant:

Office Address: 4781 N Congress Ave, Boynton Beach, FL 33426, United States

Official In Vietnam: 6th floor, New Skyline building, Nguyen Khuyen Street, Van Quan, Ha Dong, Hanoi, 12109, Vietnam

Email: [email protected]

Business hours: Mon-Fri: 9:00 am – 5:00 pm; closed on Sat, Sun. GMT -8.